Shipping Policy

Shipping costs are calculated based on order value and displayed during checkout. Once your order is successfully placed, you will receive an order confirmation email. After your order has been processed and dispatched, shipping confirmation and tracking details may be provided when available.

Please make sure your shipping address is complete and accurate before submitting your order. Solstixen is not responsible for delays, failed deliveries, or additional handling issues caused by incomplete, incorrect, or undeliverable address information entered by the customer.

Delivery timelines may be influenced by factors beyond our direct control, including carrier operations, seasonal demand, weather conditions, customs handling where applicable, local courier delays, and other logistical disruptions. Any delivery timeline displayed on the website or during checkout is an estimate only and is not guaranteed unless otherwise stated.

If you experience a shipping issue such as a delay, damage in transit, or delivery discrepancy, please contact us at sales@solstixen.com with your order number and relevant details. We will review the matter and do our best to assist.

Solstixen reserves the right to update shipping methods, rates, fulfillment practices, or related operational policies at any time to maintain service efficiency and business accuracy.