Privacy Policy

Privacy Notice / Privacy Policy 
This privacy policy explains how solstixen.com (hereinafter referred to as "we" or "our") collects, uses, stores and protects your personal information. By using this website, you indicate your agreement to the terms of this policy. This policy complies with the requirements of the Singapore privacy laws. 
1. The information we collect
We collect your personal information under the following circumstances: 
1.1 Information Directly Provided by You
When you perform the following actions on this website, we may collect the information you provide: 
Create account: Name, email address, password 
Place an order: Name, billing address, delivery address, contact number, payment information (The payment service provider handles it directly, and we do not store the complete payment card number) 
Contact customer service: Name, order number, email address, communication content and attachments (such as photos) 
Subscription marketing email: Email address 
1.2 Automatically Collected Information
When you visit this website, we may automatically collect the following information through Cookies and similar technologies: 
Device information: IP address, browser type, operating system, device identifier 
Browsing behavior: Time spent browsing, pages visited, clicking links, searching keywords, shopping cart operations 
Geographical location: Rough location based on IP address (city/state) 
1.3 Information from Third Parties
We may obtain your information from the following third parties: 
Payment service providers (such as PayPal, Shop Pay): Payment status, transaction ID (without obtaining complete payment card information) 
Logistics service providers (such as USPS, UPS, FedEx): Logistics status, delivery receipt certificate 
Social media platforms (such as those you log into through social media): Public personal profile information (requires your authorization) 
2. How we use your information
The information we collect will be used for the following purposes: 
Order processing: Completing transactions, delivering goods, providing order status updates 
Customer Service: Responding to inquiries, handling returns and exchanges, resolving disputes 
Website optimization: Analyze user behavior, improve website functions, and enhance shopping experience. 
Legal compliance: Fulfilling legal obligations, preventing fraudulent transactions, handling disputes 
Marketing Communication: Only when you have explicitly agreed, promotional messages will be sent to you (you can unsubscribe at any time) 
3. How we share your information
We will not sell, rent or provide your personal information to any third party. However, the following circumstances are exceptions: 
Recipient Type  |  Sharing Purpose  |  Type of Information Shared
Logistics Service Provider  |  Completing order delivery  |  Name, delivery address, contact number
Payment Service Provider  |  Handling transactions, preventing fraud  |  Order amount, payment information (handled directly by the service provider)
Technical Service Provider  |  Website hosting, data analysis, email sending  |  Necessary technical data (subject to confidentiality agreement)
Legal and Law Enforcement Agencies  |  In response to legal requirements, protecting legitimate rights and interests  |  Information required to be disclosed according to legal procedures
4. Cookies and Tracking Technologies
We use Cookies to enhance your browsing experience, including: 
Necessary Cookies: Enable the normal operation of the website (such as the shopping cart function) 
Analysis of Cookies: To count the number of visits, the sources of traffic, etc. (such as Google Analytics) 
Function Cookies: Remember your preference settings (such as language, region) 
You can manage or disable Cookies through your browser settings. However, please be aware that disabling certain Cookies may result in some functions of the website not working properly. 
5. Your Privacy Rights (Applicable to California Residents and All US Users)
According to the California Consumer Privacy Act (CCPA) and other applicable laws, you have the following rights: 
Right to Know: Understand which personal information we have collected about you, the sources of collection, the purposes of use, and the recipients of sharing. 
Right to delete: This allows us to remove the personal information you provided (except for order records, transaction records, etc. that are required to be retained by laws and regulations) 
Right to refuse sale: We will not sell your personal information, so there is no need to perform this operation. 
Non-discrimination right: Exercising your privacy rights will not result in you receiving unfair treatment such as price differences or service degradation. 
If you wish to exercise any of the above rights, please contact us through the following methods: 
Email: sales@solstixen.com 
Please include the subject line "Privacy Request - [Your Name]" in your email. 
We will verify and reply within 30 days after receiving your request. To protect your privacy, we may need to verify your identity (such as requiring you to provide the order number or the email associated with your account). 
6. Data Security
We take the following measures to protect your information security: 
Transmission encryption: All data is transmitted encrypted via SSL/TLS. 
Access Control: Only authorized employees can access your personal information, and it is restricted to the extent necessary for performing job duties. 
Regular review: We conduct regular reviews of the data processing procedures to ensure compliance with industry security standards. 
Although we have taken reasonable measures to protect your information, please be aware that no internet transmission method can guarantee 100% absolute security. 
7. Data Retention
We will retain your personal information in accordance with the following principles: 
Order-related data: Retained for 7 years to fulfill legal obligations (such as tax and accounting requirements) 
Account information: Retained until you voluntarily delete your account. 
Customer service communication record: Retained for 2 years to address potential after-sales issues 
Marketing subscription information: Retained until you unsubscribe 
8. Privacy of Minors
This website does not provide services to minors under the age of 13. We will not intentionally collect personal information from children under 13. If any accidental collection is detected, we will promptly delete it. 
9. Policy Update
We reserve the right to modify this privacy policy at any time. The updated policy will be published on this page and the effective date will be updated. In case of significant changes (such as changes in the purpose of information usage), we will notify you by email or website announcement. Please check it regularly. 
10. Contact Us
If you have any questions regarding this privacy policy or wish to exercise your privacy rights, please contact: 
Email: sales@solstixen.com