Contact Us

We highly value every communication from you. Whether it's questions about the product, inquiries about orders, handling of after-sales issues, or expressing your intention for cooperation, we will provide you with professional and patient assistance as soon as possible.
Customer Service Email: sales@solstixen.com

Email format suggestion: To enable us to handle your issue more efficiently, please indicate "Order Number + Consultation Type" in the email subject. If you can also attach relevant photos (such as product issue photos, outer packaging photos, etc.) in the email, it will significantly shorten the communication time and help us solve your problem more quickly. 
Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (Singapore Time/UTC+8)
Service is suspended on weekends and on Singapore federal holidays (such as Thanksgiving, Christmas, Independence Day, etc.). Emails received during this period will be processed in the order of receipt on the next working day. Please be patient. 
Response Timeframe: We guarantee to respond to all emails within 24 hours (holiday periods will be postponed). If you haven't received a response after 48 hours since sending the email, please first check your spam folder; if you still can't find it, you can contact us again via the original email. 

Special after-sales support channel: For any order-related issues, please first send an email using the email address you used when placing the order, and include your order number. This will help us quickly retrieve the order information and prevent processing delays caused by incomplete information.

SOLSTIXEN PTE. LTD.
503 CANBERRA DRIVE #02-10 CANBERRA RESIDENCES SINGAPORE 768125